Live Chat Support
Our Live Chat Support at Ovex Tech offers real-time assistance to customers. We integrate chat support with other channels for a seamless customer experience. Our proactive engagement strategy enhances service delivery, ensuring customer queries are addressed promptly and effectively.
Our Live Chat Support at Ovex Tech offers real-time assistance to customers. We integrate chat support with other channels for a seamless customer experience.
Real-time Assistance
Ovex Tech’s Technical Support is committed to providing prompt and efficient solutions to technical issues. Our team is skilled in troubleshooting, software assistance, and hardware support.
We integrate chat support with other channels like email and phone, providing a seamless customer experience.
Multi-channel Support
Proactive Engagement
We initiate chat conversations based on customer behavior, enhancing service delivery and customer satisfaction.
Experience the Ovex Tech Advantage
At Ovex Tech, we don’t just offer services, we provide solutions that are tailored to your specific needs. Here’s how we empower your business:
We offer customized teams to meet the unique needs of every business, covering technical expertise and customer service skills.
Customized Teams and Skills
Scalability and Flexibility
Our services are scalable and adaptable to your business needs, with a quick response time for customer calls.
Ovex Tech offers high-quality, competitively priced services with efficient processes for a market edge and faster time to market..
Cost-Competitive Advantage
On-Demand Workforce
Ovex Tech provides an on-demand workforce for resource needs, offering control over burn rate.
Ovex Tech offers high-quality, competitively priced services with efficient processes for a market edge and faster time to market..
Cost-Competitive Advantage
Choose Ovex Tech and experience the difference that a dedicated, customized, and cost-effective solution can make to your business.
Why Choose Ovex Tech?
In the rapidly evolving world of technology and customer service, Ovex Tech stands out as a leader.
Comprehensive Services: We offer a wide array of services, from call center solutions to data management, all tailored to your needs.
Expertise: Our industry experts deliver services in line with the latest trends and standards.
Quality Assurance: We’re committed to exceeding your expectations and adding value to your business.
Data Security: We prioritize data security, ensuring your data is always secure and confidential.
Customer-Centric Approach: Our services are designed with customer satisfaction in mind.
Innovation: We invest in technology and training to provide innovative solutions that keep you competitive.
Industries We Actively Contribute To
At Ovex Tech, we provide services across a wide range of industries. Here are some of the key sectors we serve:
Healthcare: We handle benefits inquiries, claims processing, and billing and payment information. Our services help healthcare providers streamline their operations and focus on patient care.
Retail: We manage order inquiries, returns, product inquiries, billing inquiries, and more. Our services help retail businesses improve customer satisfaction and operational efficiency.
Utilities: We handle outage reports and service inquiries, helping utility companies maintain high service levels and customer satisfaction.
Finance: We provide support for transaction inquiries, account management, fraud detection, and more.
Telecommunications: We handle service inquiries, billing questions, and technical support for telecom companies.
Travel and Hospitality: We manage booking inquiries, reservation changes, customer service, and more for businesses in the travel and hospitality sector.
E-commerce: We handle order inquiries, returns, product inquiries, and customer support for online businesses.
Insurance: We manage policy inquiries, claims processing, and customer service for insurance companies.
Non-Profit and NGO: We offer tailored services to non-profit organizations and NGOs, helping them with donor management, fundraising support, volunteer coordination, and more.
Real Estate: We provide support for property inquiries, booking and reservation management, customer service, and more for real estate businesses.
How Ovex TECH Secures Your DATA
At Ovex Tech, data security is of utmost importance. Here’s how we ensure the security of your data:
Data Encryption: Advanced methods protect your data at all times.
Access Control: Strict measures limit data access to authorized personnel only.
Regular Audits: Frequent security audits help us stay ahead of potential threats.
Regulation Compliance: We adhere to all relevant data protection regulations.
Security Training: Regular training keeps our staff updated on secure data handling practices.
Disaster Recovery: Robust plans ensure quick data restoration and minimal downtime in case of a breach.
Case Studies
PAKTEL
Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of
Public Utility Support Center
A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones,
