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Outbound Calls

At Ovex Tech, we proactively reach out to potential and existing customers. Whether it’s for product promotion, customer follow-up, or lead generation, our team is trained to communicate effectively and professionally, ensuring your brand is represented in the best possible light.

Ovex Tech’s Technical Support is committed to providing prompt and efficient solutions to technical issues. Our team is skilled in troubleshooting, software assistance, and hardware support.

Outbound Call Services at Ovex Tech

At Ovex Tech, we understand the importance of proactive customer engagement. Our Outbound Call Services are designed to reach out to your customers and potential customers, providing them with valuable information and opportunities.

Our team is skilled in identifying and contacting potential customers, creating opportunities for business growth. We use effective strategies to generate high-quality leads that are likely to convert.

Lead Generation

Surveys and Market
Research

We conduct surveys and market research to gather valuable customer insights. This can help you understand your customers better, improve your products or services, and make informed business decisions.

Our team is trained to effectively communicate the features and benefits of your products or services. We can reach out to potential customers, informing them about your offers and encouraging them to make a purchase.

Product Promotion

Customer Follow-up

We maintain contact with your customers, ensuring they are satisfied with their purchase and addressing any issues they may have. This can help improve customer retention and loyalty.

Our team can schedule appointments with potential customers, saving your sales team valuable time and allowing them to focus on closing deals.

Appointment Setting

Debt Collection

For businesses in the financial sector, we offer debt collection services. Our team is trained to handle these sensitive calls professionally and effectively.

At Ovex Tech, we understand the importance of fundraising for non-profit organizations. Our team is trained to effectively communicate your cause and encourage donations. We can reach out to potential donors, informing them about your mission and the impact of their contributions. We handle these sensitive calls professionally and empathetically, ensuring a positive experience for potential donors.

Donation and Fundraising Calls

Experience the Ovex Tech Advantage

At Ovex Tech, we don’t just offer services, we provide solutions that are tailored to your specific needs. Here’s how we empower your business:

We offer customized teams to meet the unique needs of every business, covering technical expertise and customer service skills.

Customized Teams and Skills

Scalability and Flexibility

Our services are scalable and adaptable to your business needs, with a quick response time for customer calls.

Ovex Tech offers high-quality, competitively priced services with efficient processes for a market edge and faster time to market..

Cost-Competitive Advantage

On-Demand Workforce

Ovex Tech provides an on-demand workforce for resource needs, offering control over burn rate.

Ovex Tech offers high-quality, competitively priced services with efficient processes for a market edge and faster time to market..

Cost-Competitive Advantage

Why Choose Ovex Tech?

In the rapidly evolving world of technology and customer service, Ovex Tech stands out as a leader.

  • Comprehensive Services: We offer a wide array of services, from call center solutions to data management, all tailored to your needs.

  • Expertise: Our industry experts deliver services in line with the latest trends and standards.

  • Quality Assurance: We’re committed to exceeding your expectations and adding value to your business.

  • Data Security: We prioritize data security, ensuring your data is always secure and confidential.

  • Customer-Centric Approach: Our services are designed with customer satisfaction in mind.

  • Innovation: We invest in technology and training to provide innovative solutions that keep you competitive.

Industries We Actively Contribute To

Industries We Actively Contribute To

At Ovex Tech, we provide services across a wide range of industries. Here are some of the key sectors we serve:

  • Healthcare: We handle benefits inquiries, claims processing, and billing and payment information. Our services help healthcare providers streamline their operations and focus on patient care.

  • Retail: We manage order inquiries, returns, product inquiries, billing inquiries, and more. Our services help retail businesses improve customer satisfaction and operational efficiency.

  • Utilities: We handle outage reports and service inquiries, helping utility companies maintain high service levels and customer satisfaction.

  • Finance: We provide support for transaction inquiries, account management, fraud detection, and more.

  • Telecommunications: We handle service inquiries, billing questions, and technical support for telecom companies.

  • Travel and Hospitality: We manage booking inquiries, reservation changes, customer service, and more for businesses in the travel and hospitality sector.

  • E-commerce: We handle order inquiries, returns, product inquiries, and customer support for online businesses.

  • Insurance: We manage policy inquiries, claims processing, and customer service for insurance companies.

  • Non-Profit and NGO: We offer tailored services to non-profit organizations and NGOs, helping them with donor management, fundraising support, volunteer coordination, and more.

  • Real Estate: We provide support for property inquiries, booking and reservation management, customer service, and more for real estate businesses.

How Ovex TECH Secures Your DATA

At Ovex Tech, data security is of utmost importance. Here’s how we ensure the security of your data:

  • Data Encryption: Advanced methods protect your data at all times.

  • Access Control: Strict measures limit data access to authorized personnel only.

  • Regular Audits: Frequent security audits help us stay ahead of potential threats.

  • Regulation Compliance: We adhere to all relevant data protection regulations.

  • Security Training: Regular training keeps our staff updated on secure data handling practices.

  • Disaster Recovery: Robust plans ensure quick data restoration and minimal downtime in case of a breach.

Case Studies

PAKTEL

Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of

Public Utility Support Center

A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones,