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Technical Support

Ovex Tech’s Technical Support is committed to providing prompt and efficient solutions to technical issues. Our team is skilled in troubleshooting, software assistance, and hardware support, ensuring smooth operation of products or services. We strive to enhance customer satisfaction through effective problem resolution.

Ovex Tech’s Technical Support is committed to providing prompt and efficient solutions to technical issues. Our team is skilled in troubleshooting, software assistance, and hardware support.

Troubleshooting

Our team diagnoses and resolves technical issues, ensuring smooth operation of your IT systems. We use a systematic approach to identify the root cause of a problem and implement an effective solution.

We help customers navigate and use software applications effectively. This includes providing step-by-step guidance for common tasks, answering questions about software features, and helping customers troubleshoot software problems.

Software Assistance

Hardware Support

We provide support for hardware-related issues, ensuring optimal performance of your IT equipment. This includes troubleshooting hardware problems, providing guidance on hardware usage, and coordinating with hardware vendors for repairs or replacements.

Experience the Ovex Tech Advantage

At Ovex Tech, we don’t just offer services, we provide solutions that are tailored to your specific needs. Here’s how we empower your business:

We offer customized teams to meet the unique needs of every business, covering technical expertise and customer service skills.

Customized Teams and Skills

Scalability and Flexibility

Our services are scalable and adaptable to your business needs, with a quick response time for customer calls.

Ovex Tech offers high-quality, competitively priced services with efficient processes for a market edge and faster time to market..

Cost-Competitive Advantage

On-Demand Workforce

Ovex Tech provides an on-demand workforce for resource needs, offering control over burn rate.

Ovex Tech offers high-quality, competitively priced services with efficient processes for a market edge and faster time to market..

Cost-Competitive Advantage

Why Choose Ovex Tech?

In the rapidly evolving world of technology and customer service, Ovex Tech stands out as a leader.

  • Comprehensive Services: We offer a wide array of services, from call center solutions to data management, all tailored to your needs.

  • Expertise: Our industry experts deliver services in line with the latest trends and standards.

  • Quality Assurance: We’re committed to exceeding your expectations and adding value to your business.

  • Data Security: We prioritize data security, ensuring your data is always secure and confidential.

  • Customer-Centric Approach: Our services are designed with customer satisfaction in mind.

  • Innovation: We invest in technology and training to provide innovative solutions that keep you competitive.

Industries We Actively Contribute To

Industries We Actively Contribute To

At Ovex Tech, we provide services across a wide range of industries. Here are some of the key sectors we serve:

  • Healthcare: We handle benefits inquiries, claims processing, and billing and payment information. Our services help healthcare providers streamline their operations and focus on patient care.

  • Retail: We manage order inquiries, returns, product inquiries, billing inquiries, and more. Our services help retail businesses improve customer satisfaction and operational efficiency.

  • Utilities: We handle outage reports and service inquiries, helping utility companies maintain high service levels and customer satisfaction.

  • Finance: We provide support for transaction inquiries, account management, fraud detection, and more.

  • Telecommunications: We handle service inquiries, billing questions, and technical support for telecom companies.

  • Travel and Hospitality: We manage booking inquiries, reservation changes, customer service, and more for businesses in the travel and hospitality sector.

  • E-commerce: We handle order inquiries, returns, product inquiries, and customer support for online businesses.

  • Insurance: We manage policy inquiries, claims processing, and customer service for insurance companies.

  • Non-Profit and NGO: We offer tailored services to non-profit organizations and NGOs, helping them with donor management, fundraising support, volunteer coordination, and more.

  • Real Estate: We provide support for property inquiries, booking and reservation management, customer service, and more for real estate businesses.

How Ovex TECH Secures Your DATA

At Ovex Tech, data security is of utmost importance. Here’s how we ensure the security of your data:

  • Data Encryption: Advanced methods protect your data at all times.

  • Access Control: Strict measures limit data access to authorized personnel only.

  • Regular Audits: Frequent security audits help us stay ahead of potential threats.

  • Regulation Compliance: We adhere to all relevant data protection regulations.

  • Security Training: Regular training keeps our staff updated on secure data handling practices.

  • Disaster Recovery: Robust plans ensure quick data restoration and minimal downtime in case of a breach.

Case Studies

PAKTEL

Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of

Public Utility Support Center

A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones,